Elevated Academy
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Terms and Conditions

Introduction
These Terms of Use ("Terms") apply across all websites, applications, and platforms operated by Elevated Academy ("Websites"). Our websites include www.elevatedacademy.co.uk and other affiliated domains.


Acceptance of Terms
Please read these Terms carefully before using our Websites. By accessing or using any part of our Websites, you agree to be bound by these Terms. If you do not agree, you must not access or use our Websites. These Terms govern only your use of the Websites and not any other Elevated Academy services.

We reserve the right to update these Terms at any time. Continued use of our Websites after changes have been made constitutes your acceptance of those changes.


General Terms
By accessing, browsing, or using our Websites, you acknowledge acceptance of these Terms. If you do not accept, please refrain from using our Websites.

Our Websites and their content are not directed towards children under 13 years of age.

By submitting your email through our forms, you agree to receive relevant communications about our services. You may unsubscribe at any time.


Content Linked to Elevated Academy’s Websites
We may provide links to third-party websites and resources. Elevated Academy is not responsible for the content, accuracy, or policies of these external sites. We are not responsible for the content, privacy practices, or accuracy of third-party sites, and your use of such links is at your own discretion and risk.

You agree not to:

  1. Engage in illegal or fraudulent activities;
  2. Infringe upon intellectual property rights;
  3. Distribute harmful, offensive, or defamatory content;
  4. Spread malicious software or spam;
  5. Violate the security of any network or system;
  6. Use automated systems to scrape or reproduce content without permission.

Posting Guidelines
Where allowed, users may post comments or messages on our Websites. You agree not to:

  1. Post unlawful, harmful, or offensive content;
  2. Impersonate others or misrepresent your affiliation;
  3. Disguise the origin of your content;
  4. Share content you do not have legal rights to disclose;
  5. Infringe on any intellectual property rights;
  6. Distribute content with viruses or harmful code;
  7. Violate any laws or regulations;
  8. Harm minors in any way;
  9. Collect personal data from other users;
  10. Use our Websites for self-promotion or solicitation.

Privacy Policy
Your use of our Websites is subject to our Privacy Policy, which governs how we collect, use, and protect your personal data.


Intellectual Property
All content and materials on our Websites, including but not limited to text, graphics, logos, and software, are the property of Elevated Academy and are protected under intellectual property laws. You are granted a limited, non-exclusive license to view and use this content as intended, but not for commercial purposes.

If you believe that any content on our Websites infringes upon your intellectual property rights, please contact us at elevated-academy@outlook.com.

Elevated Academy is not affiliated with any university, college, or educational institution mentioned on our Websites.


Modification and Termination
Elevated Academy reserves the right to:

  • Modify or update our Websites and these Terms at any time without notice;
  • Discontinue, temporarily or permanently, any part of our Websites;
  • Terminate your access to our Websites, with or without cause or notice, effective immediately.


Limitation of Liability
Elevated Academy is not liable for:

  • Any indirect, incidental, or consequential damages;
  • Costs associated with substitute products or services;
  • Data loss or corruption;
  • Interruptions in use.

Our liability is limited to the fullest extent permitted by applicable law.


Indemnification
You agree to indemnify and hold harmless Elevated Academy, its officers, employees, agents, and representatives from any claims, damages, or expenses arising from your use of our Websites or your violation of these Terms.


Last Updated: 08 April 2025
Contact: info@elevatedacademy.co.uk

Refund Policy

At Elevated Academy, we are committed to providing high-quality educational support. We understand that plans can change, and we aim to be as flexible as possible while maintaining fairness for both students and tutors.


1. Cancellation & Refunds for Tuition Packages

  • Full refund: If you cancel within 7 days of purchase and before any sessions have been used, you are entitled to a full refund.
     
  • Partial refund: If you have used part of your tuition package, a prorated refund may be issued based on the number of unused sessions, minus a 10% administration fee.
     
  • No refund: No refunds will be issued for cancellations once all sessions have been used.
     

2. Cancellations and Rescheduling of Individual Lessons

  • You may reschedule or cancel a session up to 24 hours in advance without charge.
     
  • Cancellations made less than 24 hours before the lesson may be charged in full.
     
  • In the event of a tutor needing to reschedule, we will offer an alternative time or provide a replacement tutor at no extra cost.
     

3. Missed Sessions
If a student does not attend a scheduled session and no prior notice is given, the session will be considered used and is non-refundable.


4. Technical Issues
If a session is disrupted due to a technical failure on our end, we will reschedule the session or offer a credit at no additional cost.


6. How to Request a Refund
All refund requests must be submitted in writing to info@elevatedacademy.co.uk. Please include your full name, the programme purchased, and the reason for your request. Refunds are typically processed within 7–10 business days.


Last Updated: 08 April 2025

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